Kingsley Bate

Frequently Asked Questions

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      • Kingsley Bate products are sold through authorized dealers and to the design Trade. Use the Where to Buy link at the top of our home page to locate the nearest U.S. dealer, International Dealer, or Showroom to the Trade.
      • If your company or organization is interested in purchasing Kingsley Bate furniture, please request an account application by emailing teak@kingsleybate.com, or calling our office at (703) 361-7000, Monday – Friday from 9am-5pm EST.  A current Resale Certificate is generally required.  Once your application has been received, it will be reviewed for eligibility; acceptance is subject to approval by Kingsley Bate.
      • Printed copies of the catalog are mailed upon request to any company that has an established account.  A PDF of the catalog may also be downloaded from our website by clicking the ‘Catalog’ link on our home page. If you are a consumer, we are happy to mail you a brochure upon request.
      • Fabric samples and finish samples (wood, wicker, metal) are available upon request to any company that has an established account.  We will send a per order maximum of 8 fabric samples and 3 finish samples.  Samples are sent via standard US Mail; if you would like samples expedited, please provide your FedEx or UPS account number along with instructions on which service level you desire (next day, 2-day, etc.).  While fabric and finish samples are not available to send directly to consumers, they may be viewed at any authorized dealer location; visit the Where to Buy section of our website to find the nearest location.
      • If you have an established account with Kingsley Bate, you may purchase cushions and replacement parts from Kingsley Bate directly.  Email teak@kingsleybate.com or call Customer Service at (703) 361-7000, Monday – Friday from 9am-5pm EST.  Consumers may purchase replacement parts or cushions through any authorized dealer; please visit the Where to Buy section of our website to find the nearest location.
        • Kingsley Bate does not recommend oiling teak furniture or the use of oil based products. If done improperly, oiling can cause mildew or irregular coloring and is not covered under warranty.
        • If you choose to use your furniture indoors, we suggest that you periodically apply a thin coat of paste wax, (i.e., Briwax or Johnson’s Wax). Doing so provides the teak with additional protection from natural body oils, dust, and dirt that may come in
        • Yes. Before placing cushions on your teak furniture, remove any dust from manufacturing by wiping the furniture with a damp cloth. Teak has oil that occurs naturally in the wood. Expect some of this oil to bleed out following the first few rainfalls. In order to protect your cushions, bring them inside before the furniture gets wet. Stains from teak oil are not covered under warranty. Also, to protect your sling furniture, move sling chairs out from under teak tables for the first few rainfalls. Once the furniture has begun to form a silver-gray patina, it is no longer necessary to bring the cushions indoors or move sling chairs. This information also applies to fabric umbrella canopies used on teak umbrella frames.
        • Kingsley Bate’s Teak Shield is a completely transparent product that makes it difficult for stains from red wine, salad oil, and coffee to penetrate wood, so that fresh spills can be wiped away with a damp cloth. Teak Shield can be used on clean, naturally weathered wood, or on furniture that has been treated with our Teak Protector. We recommend applying it two or more times per year depending on use and exposure.
        • Teak has oil that occurs naturally in the wood. Expect some of this oil to bleed out following the first few rainfalls. In order to protect your cushions, bring them inside before the furniture gets wet. Stains from teak oil are not covered under warranty. Once the furniture has begun to form a silver-gray patina, it is no longer necessary to bring the cushions indoors.
        • Teak wood furniture, when exposed to the outdoors, will form a handsome silver-gray patina. This process will take approximately nine months, depending on the amount of sunlight and rain exposure.

          During the weathering process you may notice "checking" or small cracks that appear in the wood. This is perfectly natural, as wood expands and contracts slightly when left outdoors. Checking is cosmetic only and in no way affects the structural integrity of the furniture. Checking is not covered by warranty.

          A lifting of the grain may occur on the top edges of the arms and legs. The grain will return to its original smooth finish after the initial weathering process. To aid this process, simply clean the furniture with a soft bristle brush or sponge as indicated in our cleaning instructions.

          Water spots or other discoloration may also occur during the weathering process. These will even out with time and with periodic cleaning, the furniture will achieve a uniform silver-gray.
        • If you prefer to keep your teak wood a golden brown color, we recommend using Kingsley Bate Teak Protector. This is a purely cosmetic application. The product will maintain the golden brown color for approximately one season and can be reapplied as needed. You should wait two weeks before applying the protector to newly assembled furniture. We strongly recommend you try it on a small area of your furniture first--such as the back of a leg or the underside of a chair-- to ensure you like the results before applying it to the entire piece.
        • Kingsley Bate Teak Protector should be applied seasonally, or when you begin to see the teak changing color. Please note that using Teak Protector is not required and is a cosmetic application only. The only function of the Teak Protector is to prevent the teak from forming a silver gray patina during the weathering process.
        • The only maintenance necessary for your furniture is periodic cleaning. First, hose down the furniture with fresh water. Avoid spraying the teak with a high pressure hose, as high pressure can erode the surface of the timber. Next, scrub the wet furniture using a soft bristle brush and a solution of 2/3 cup laundry detergent and 1/4 cup bleach in 1 gallon of warm water. When finished, rinse the entire piece with more fresh water to remove any remaining cleaning solution. This procedure is sufficient for general cleaning. For more difficult stains we recommend using Kingsley Bate Teak Cleaner. This will remove the silver-gray patina and restore the furniture to a golden brown color
        • Although teak wood itself will not mildew, mildew sometimes grows on dirt and other foreign substances that are not removed from the wood. This occurs more commonly in warm, humid climates. If this happens, follow the standard cleaning instructions immediately. Do not let the mildew remain on the wood for too long. Doing so could cause stains on the wood that are difficult to remove.
        • We recommend periodically cleaning the surface of your teak to remove environmental deposits that could promote mildew growth. Teak Shield has also been shown to impede mildew growth.
        • Teak furniture may be left outside all year round without an outdoor furniture cover. Snow and freezing temperatures will not harm the furniture. If you prefer to store your furniture, we recommend doing so in a dry, unheated garage or garden shed.
        • Yes, we do recommend storing or covering furniture with slings in freezing temperatures. The upholstery (sling) should not be exposed to snow or ice, as this may result in damage. The best place to store furniture is a dry garage, garden shed, or basement. If furniture covers will be used, they should allow for proper ventilation.
        • Rustic teak furniture is prized for its unique character. Unlike Kingsley Bate products made from unblemished Grade A teak, rustic wood will contain nicks, splits, cracks, knots, and other imperfections that are an inherent part of the furniture design. Finishes are hand applied and some slight color variation is normal. These attributes are intentional and give each piece its own unique character. By its nature, rustic teak wood planks may be somewhat uneven and may cup or bow over time due to changes in temperature or humidity. We believe this only enriches the furniture’s rustic appeal and is not covered by warranty.
        • The Tuscany and Provence collections are made predominately from rustic teak wood. Other collections, like Paris and Spencer, have rustic teak accents.
        • The rustic features are an intentional feature of the design. If you prefer not to have these elements, we recommend you purchase a Kingsley Bate product made from Grade A teak, such as the Wainscott table, and allow it to weather naturally.
        • Yes. The wood is kiln dried to improve the stability of the timber.
        • Rustic teak collections are recommended for outdoor covered use. To prolong the life of the finish, we recommend using furniture covers when the furniture is not in use. Note: The finish on the wood will start to wear away after a season of use. Once it wears away, exposing unfinished teak to the elements, the wood will begin to acquire the beautiful gray patina that is typical of untreated teak.
        • Provence tables do not accommodate an umbrella, as they were designed as faithful reproductions of antique furniture. For shade, we recommend using either a free standing or cantilever umbrella.

          Tuscany dining tables in the Gray (G) or Natural (N) finish do accommodate an umbrella. See specific product pages for size information. Tuscany tables in the Pewter (P) finish or with Galvanized Steel Tops do not have umbrella holes.
        • The finish applied to rustic collections is water based and does not contain stain resistant properties. To help protect your furniture from food and drink stains, we recommend using Kingsley Bate’s Teak Shield. Teak Shield is a completely transparent product that makes it difficult for stains from red wine, salad oil, and coffee to penetrate wood, so that fresh spills can be wiped away with a damp cloth. We recommend applying it two or more times per year depending on use and exposure. For galvanized steel table tops, any spills should be wiped immediately while fresh to prevent stains.
        • When exposed to the elements, the factory applied finish will start to wear away after approximately a season of use. Once this occurs, and the unfinished teak is exposed, the furniture will weather naturally and acquire the gray patina that is characteristic of untreated teak. It is important to note that the finish will not necessarily wear away in a perfectly even fashion during the weathering process.
        • The finish is professionally applied through a multi-stage antiquing process. It is therefore not possible to restore the original finish once it has begun to wear away. We recommend allowing the finish to naturally wear away completely. Once it does, and the unfinished teak is exposed to the elements, the wood will weather and form the gray patina that is characteristic of untreated teak. It is important to note that the finish will not necessarily wear away in a perfectly even fashion during the weathering process.
        • For teak portions, small chips or scratches can be repaired using Kingsley Bate’s touch-up kit. For galvanized steel table tops, small chips or scratches should be touched up immediately using Kingsley Bate’s touch up kit to prevent corrosion.
        • For light cleaning, wipe down the furniture using warm water and a soft cloth. For moderate cleaning, add 1 teaspoon of liquid dish soap to 1 quart of warm water, and wipe with a soft cloth. Rinse the table using a low hose pressure to remove any extra soap and allow to air dry. Do not clean furniture with abrasive pads, brushes or cleansers as this can damage the finish. The same instructions apply to galvanized steel table tops.
        • We recommend storing in a dry, unheated garage or shed, or beneath ventilated/breathable furniture covers. Clean and dry the furniture thoroughly before storing.
        • We use strict quality control standards to help ensure consistent color of our all-weather wicker fiber. Colors and color-blends may vary slightly from unit-to-unit due to subtle differences in dye lots, the use of variegated fibers, and the hand-woven nature of the furniture. 
        • Our all-weather wicker fiber is environmentally friendly and highly resistant to fading, cracking or tearing even after years of use. Fibers have variegated tones, textures and/or matte finishes for an incredibly natural, authentic appearance
        • To clean your woven furniture, rinse the frame with fresh water using a high hose pressure. Be careful to avoid any teak details on the furniture as the high pressure can erode the surface of the timber. Optionally, you may wash the woven material with mild detergent and warm water using a soft brush. After washing, rinse with fresh water until there are no soap bubbles remaining. Allow the furniture to air-dry. If using a specialty outdoor furniture cleaner, avoid using a foaming product, as foam cleaners can leave residue in the gaps of the weaving and later attract dirt.
        • Kingsley Bate recommends that woven furniture be stored for the winter in climates exposed to snow and freezing temperatures. Furniture must be stored in an upright position to allow for proper water drainage. Storing furniture upside-down may cause water to accumulate and freeze inside the frame, causing structural damage. Always thoroughly clean your furniture before placing in storage. The best place to store your furniture is a dry garage, garden shed, or basement.  You may also store your woven furniture outdoors using furniture covers.
        • Kingsley Bate uses 304 grade stainless steel, which is the most common grade of steel used for outdoor furniture, grills and patio heaters.
        • Contaminants can more easily adhere to steel where the surface of the steel has been "torn". Electropolishing is a process that removes the surface features of the metal, creating a featureless finish. This featureless finish makes it much more difficult for contaminants to adhere to the steel, providing it with extra protection. Electropolished furniture will have a highly-polished silver appearance.

          Although electropolished steel is highly resistant to corrosion, maintenance is still required to preserve the finish (just as it is with marine grade stainless steel). Residue from salt air or chlorinated water must not remain on the steel for too long and should be regularly cleaned from the surface. Furniture that is used in harsher environments requires more frequent cleaning.
        • No. 316-grade stainless steel is considered marine grade. However, if you order furniture with the electropolish finish, it will perform similarly to marine grade stainless steel.
        • Stainless steel is resistant to corrosion, however infrequent cleaning can lead to small brown spots appearing on the surface of the steel. These spots are cosmetic only and in no way affect the structural integrity of the furniture. This condition is considered normal for all types of outdoor stainless steel products—furniture, BBQ grills, patio heaters, etc.—and is not covered by warranty. Proper cleaning will help restore the steel to its original appearance.
        • Yes.
        • The recommended method for cleaning depends on the type of finish:

          For the standard stainless steel finish
          Using fresh water, rinse the frame thoroughly at a high hose pressure. Be careful to avoid any teak details on the furniture as the high pressure can erode the surface of the timber.
          For more thorough cleaning, wash the stainless steel with mild detergent and warm water using a soft cloth or sponge. Always wipe with the directional grain of the steel, not across it. After washing, rinse with fresh water and dry thoroughly.
          For finger prints or smudges, you may wish to use a stainless steel cleaner. Always read the manufacturer’s instructions carefully before applying a stainless steel cleaning product. For more stubborn cleaning or brown surface spots, follow the instructions above, replacing the cloth or sponge with a fine grit non-metallic abrasive pad such as Scotch-Brite®. Never use abrasive cleaners, steel wool pads, highly abrasive cloths, or an industrial pressure washer.

          For the electropolished stainless steel finish
          Using fresh water, rinse the frame thoroughly at a high hose pressure. Be careful to avoid any teak details on the furniture as the high pressure can erode the surface of the timber.
          For more thorough cleaning, wash the stainless steel with mild detergent and warm water using a soft cloth or sponge. After washing, rinse with fresh water and dry thoroughly.
          For finger prints, smudges, or brown surface spots, you may wish to use a stainless steel cleaner. Always read the manufacturer’s instructions carefully before applying a cleaning product. Do not use any pads, brushes or abrasive materials on the electropolished surface. Extra care should be used to avoid scratching the finish, as doing so can make the steel more susceptible to corrosion.
        • Kingsley Bate recommends that stainless steel furniture be stored for the winter in climates exposed to snow and freezing temperatures. Furniture must be stored in an upright position to allow for proper water drainage. Storing furniture upside-down may cause water to accumulate and freeze inside the frame, causing structural damage. Always thoroughly clean your furniture before placing in storage. The best place to store your furniture is a dry garage, garden shed, or basement.
        • Currently, the Naples collection is offered in aluminum. Most of Kingsley Bate’s woven furniture collections have an aluminum frame beneath the wicker fiber.
        • No. Aluminum is rustproof and suitable for use poolside and near salt water.
        • Small chips or scratches can be repaired using Kingsley Bate’s touch-up kit.
        • For basic cleaning, hose down the aluminum frame with water and allow it to air dry. For moderate cleaning, wash the aluminum with a soft cloth or sponge and a solution of 1 teaspoon liquid dish soap in 1 quart of warm water. Rinse thoroughly with a low pressure hose to remove any soap. Allow the furniture to air dry. Do not clean the furniture with abrasive pads, brushes or cleansers. Use care to avoid scratching the powdercoat finish.
        • Kingsley Bate recommends that aluminum furniture be stored indoors for the winter in climates exposed to snow and freezing temperatures or ventilated/breathable furniture covers may be used. If stored indoors, the furniture must be stored in an upright position to allow for proper water drainage. Storing furniture upside-down may cause water to accumulate and freeze inside the frame, causing structural damage. Always thoroughly clean your furniture before placing in storage. The best place to store your furniture is a dry garage, garden shed, or basement.
        • Kingsley Bate cushions are constructed from urethane foam, the industry standard for outdoor cushions.  Quick-drying foam allows for faster drainage of water should cushions become saturated, and is available by special order for an additional charge.  (See Also: “What should I do if my cushion becomes saturated with water?”.)  Due to its special construction, quick-drying foam tends to “sit” much firmer than urethane foam, and its structure breaks-down more rapidly.
        • Through normal use and wear, the surface of acrylic fabrics on cushions and pillows will sometimes pill.  Pilling is not covered under warranty.
          Although purely aesthetic, pills can easily be removed by using an inexpensive pill removing tool, such as the Gleener Ultimate Fuzz Remover made by Gleener.  When using a pill removing tool, always follow the tool manufacturer’s instructions.

          Please note that pilling may be worsened if pets are allowed on the furniture, as their nails tend to loosen short fibers of the textile, which then pill.  
        • Customer’s Own Material (C.O.M.) is always welcome. Please contact Kingsley Bate’s customer service for yardage requirements.
        • Cushions can be made for some of our discontinued products. Contact Kingsley Bate customer service to determine if the cushion style you need is available.
        • Both the fabric and cushion fill used to manufacture our cushions meet the CAL-117 Section E - Flammability Standard. 
        • The sling fabric used in Kingsley Bate’s St. Tropez collection and stainless steel furniture meets the casual furniture industry’s standards for flammability and is approved for commercial applications.
        • For more difficult stains, use a fabric spot remover. You may also contact the Kingsley Bate customer service department for additional recommended cleaning solutions for specific stains like wine, coffee or paint. Although solution-dyed acrylic does not promote mildew growth, mildew may grow on dirt and other foreign substances that are not removed from the fabric. To clean mildew stains, prepare a mild solution of one cup bleach and two capfuls of natural soap per gallon of water.  Spray on the entire affected area and allow to soak in. If necessary, scrub vigorously with a sponge or clean cloth.

          After cleaning, rinse the cushion thoroughly with fresh water to remove any soap or cleaner residue, and allow to air dry. If the cushion is saturated with water, unzip the cushion and stand it on its edge, zipper side down, in a dry, sunny location.
        • Most common stains can be removed by cleaning promptly with warm water and strong detergent.  For more stubborn stains, use the following treatments:

          -Suntan lotion, oils, or grease:  Rubbing alcohol
          -Mildew: Use strong liquid detergent with warm water and chlorine bleach.
          -Beer and coffee: Use strong liquid detergent with warm water and white vinegar. 
          -Berry juices, wine, or blood: Use strong liquid detergent, warm water and ammonia.
        • Teak has oil that occurs naturally in the wood. Expect some of this oil to bleed out following the first few rainfalls. In order to protect your cushions, bring them inside before the furniture gets wet. Stains from teak oil are not covered under warranty. Once the furniture has begun to form a silver-gray patina, it is no longer necessary to bring the cushions indoors. This information also applies to umbrella canopies.
        • If your cushion becomes saturated with water, unzip the cushion and stand it on its edge in a dry, sunny location. The zipper-side should be facing down to allow the water to drain through the opening. Cushions will typically dry in 24-48 hours depending on the level of saturation and the weather conditions during the drying process.

          When cushions are not being used, you may also wish to stand them on edge within the furniture frame.  Doing so will reduce the surface area exposed to the rain and allow for faster drying.
        • Kingsley Bate cushions and umbrella canopies are made with either Sunbrella® or Outdura® fabrics, a 100% solution-dyed acrylic. The fabric should be cleaned regularly before environmental deposits such as dirt, etc., are allowed to accumulate and become embedded. To clean the fabric, simply brush off any loose dirt, and then clean briskly with a sponge using fresh water and a mild natural soap (Woolite® is acceptable).  Water temperature should be no more than 100° F (37° C), as acrylic fiber is heat sensitive at high temperatures. Do not subject the fabric to excessive heat as it will shrink. Do not steam press, iron, or dry in electric or gas dryers.  

          Sunbrella and Outdura Fabrics are treated with a fluorocarbon finish that acts as a sealant, making it resistant to water and stains. If you use liquid detergent instead of a natural soap to clean your cushions, it may be necessary to reapply the water repellent treatment to the fabric. We recommend using 303 Hi Tech Fabric Guard or a similar product.  Always follow the manufacturer’s instructions.
        • Kingsley Bate strongly recommends that you do not remove the fill from your cushions when cleaning the cushion fabric. Instead, clean the cushions with the fill in place. Most cushions are ‘stuffed’ using specialized machinery, and it is not always possible to re-stuff the cushions by hand and achieve a professional, finished appearance.
        • To clean fabric slings, prepare a solution using 1 tbsp. liquid dish detergent and 2 tbsp. bleach mixed in 1 gallon of fresh warm water.  Clean the fabric using a sponge or soft cloth dipped in the solution. Be careful to avoid getting this solution on the teak or stainless steel furniture frame.  After cleaning, rinse the fabric thoroughly with fresh water and allow it to air dry.
        • You should avoid putting your sling fabric in direct contact with oil-based products, which may cause the fabric to discolor or age more rapidly.  If direct contact occurs, clean the fabric promptly to remove any lotion or oil residue.
        • Furniture covers should be cleaned regularly before environmental deposits (dirt, etc.) are allowed to accumulate and become embedded in the fabric. We recommend spot cleaning furniture covers. Start by brushing off any loose dirt/debris, then clean using a sponge, fresh water, and mild soap. 
        • Cushions should be stored for the winter in climates exposed to snow and freezing temperatures. Cushions should be cleaned and allowed to air dry before placing into storage. Always store cushions in a dry, well ventilated area.
      • Unfortunately, Kingsley Bate is unable to sell furniture directly to consumers. Please visit the Where to Buy section of this website for the nearest authorized dealer.
      • Replacement parts such as cushions, slings, metal hardware, umbrella plugs (for tables), dowels, glass, and some teak parts, may be purchased through an authorized Kingsley Bate retailer. Please visit the Where to Buy section of this website for the nearest location. For the fastest assistance, please use our website to identify the item number for your furniture before contacting the retailer. If your dealer has questions about the replacement part, they may ask you to take digital pictures of your furniture that can be emailed.
      • With proper use and care, we are confident that our products will provide you with years of trouble-free enjoyment. Your furniture comes with a limited warranty against manufacturer’s defects. Standard warranty periods for each category of furniture are provided below. 
         
        TEAK FURNITURE (GRADE A WOOD)
        • 5 year warranty against structural failure of frame for residential applications
        • 3 year warranty against structural failure of frame for commercial applications
         
        TEAK FURNITURE (RUSTIC WOOD)
        • 5 year warranty against structural failure of frame for residential applications
        • 3 year warranty against structural failure of frame for commercial applications
        • 1 year warranty against peeling, cracking, or blistering of finish on galvanized steel table tops
         
        STAINLESS STEEL FURNITURE
        • 3 year warranty against structural failure of frame for residential or commercial applications  
         
        WOVEN FURNITURE
        • 3 year warranty against structural failure of frame for residential or commercial applications
        • 1 year warranty for glass table tops
         
        ALUMINUM FURNITURE
        • 5 year warranty against structural failure of frame for residential or commercial applications
        • 3 year warranty against cracking, peeling or blistering of finish
         
        UMBRELLAS/BASES
        • 1 year umbrella warranty against structural failure of frame for residential or commercial applications (wind damage not covered)
        • 1 year umbrella base warranty for residential or commercial applications (corrosion not covered)
         
        CUSHIONS, SLINGS, PILLOWS, FURNITURE COVERS
        • 1 year warranty against defects in material (except C.O.M) or workmanship for residential or commercial applications (teak oil stains not covered)
      • This warranty does not cover and is void if damage is a result of freight/shipping, a failure caused by unreasonable or abusive use, acts of God, improper care, freeze damage, mildew, normal wear, fading and stretching of fabrics, glass breakage, glides, repairs or modifications to the product after purchase, or if the customer fails to provide reasonable and necessary care and maintenance as outlined in our instructions at Kingsleybate.com. 
         
        Teak wood is a natural material. As such, you may notice checking (small cracks), teak oil secretions, and a lifting of the grain as the wood weathers outdoors. These are normal occurrences and are not covered by warranty.
         
        Rustic teak furniture is prized for its unique character. Nicks, splits, cracks, knots, and other imperfections in the wood are an inherent part of the furniture design. Finishes are hand applied and some slight color variation is normal. By its nature, rustic teak wood planks may be somewhat uneven and may cup or bow over time due to changes in temperature or humidity. We believe this only enriches the furniture’s rustic appeal and is not covered by warranty.
      • If you are a consumer, please contact the retail store or company through whom the furniture was purchased.  If you have a business account with Kingsley Bate, email our office at teak@kingsleybate.com or call Customer Service at (703) 361-7000, Monday – Friday from 9am-5pm EST.  When you call, be prepared to provide the furniture item number, a description of the issue, and photos of the issue.  Be sure to take photos from two distances: take one close-up photo of the issue; take another from farther away to show the entire frame but with the issue still visible.